Mark Sage of CustomerThink lists “You and your data” (and, notably, VRM) among “three key loyalty trends” he sees coming in 2012. Nice to see. The specifics: Consumers are also gaining more and more power with the UK government for example recently announcing that they plan to give consumers more control over their data by releasing it [Read More →]
The smartbank in your pocket
August 29, 2011 — Doc SearlsBrett King in How Steve Jobs Changed Banking Forever: In the end when the dust settles, there will still be banks at the backend owning the wires, payments networks and carrying the risk, but they won’t own the customer. The customer will hardly notice banking embedded in their daily life as they go shopping with [Read More →]
Where Markets are Not Conversations
January 9, 2010 — Doc SearlsImagine you’re at a party where you’re introduced to an interesting person who turns out to be a psychologist. You get to talking about personality types. Then, in the course of the conversation, the shrink tells you he’ll give you some insights about yourself, in response to a few questions. You say okay, and in [Read More →]
Dawn of the Living Infrastructure
August 2, 2009 — Doc SearlsSo how do we get out of this place? Let’s face it. Mike Arrington’s problem with the iPhone, Om Malik’s problem with AT&T, the FCC’s problem with Apple + AT&T together, my own problems with Cox, Dish Network and Sprint, David Pogue’s problem with the whole freaking cell phone industry … all of these are [Read More →]
Privacy and VRM
June 16, 2009 — Doc SearlsIn Privacy is Relative my column in May’s Linux Journal, I wrote, there are essentially two forms of privacy. One is the kind where you hide out. You minimize exposure by confining it to yourself. The other is where you trust somebody with your information. In order to trust somebody, you need a relationship with [Read More →]
First VRM West Coast Workshop: 15-16 May 2009
April 13, 2009 — Doc SearlsWe’re a little more than a month away from The first ProjectVRM West Coast Workshop. It will will take place on Friday-Saturday 15-16 May, 2009 in Palo Alto. Graciously providing space is SAP Labs which is a beautiful facility at 1410 Hillview Street in Palo Alto. That’s up in the hills overlooking Silicon Valley and [Read More →]
Markets are Hanging Up On Customers
February 4, 2009 — Doc SearlsI just recorded my call with Apple Support to improve customer service: How to hang up on a Mobile Me customer. Apple can come to this web site to receive assistance.
VRM link roundup
April 29, 2008 — Doc SearlsPGreenburg: should we call CRM 2.0….duh…..VRM? Bart Stevens: VRM vrs the “I waste a 1 billion dollar/year industry, and The wheel, fire and… VRM. Nick Brisbourne: VRM – requirements of a good service. Keith Hopper: Empowering the individual creates beneficial outcomes and cultivates an environment where these contributions are most valuable. Since the best participatory [Read More →]
#vrm on twitter- @goonth @GregoryJRader @dsearls Telco 2.0 and captive/hostage customers, via @GrahamHill http://t.co/q4adNYHq is why I want #VRM apps
- @goonth you mean to meet in Google Hangout on #VRM #thickvalue with @nigelcameron @dsearls @gregoryjrader whoelse?
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron