Two pieces in today’s Boston Globe worth checking out. Pun intended. First is “Some markets bagging self-checkout: Cite problems and variables with system,” by Peggy Hernandez. Second is “Scan on a mission: Stop & Shop’s new smartphone app works as a super-fast self-checkout,” by Jane Dornbusch. I’ve played quite a bit with self-check-out, and with [Read More →]
Personal leverage for personal data
April 28, 2011 — Doc SearlsVRM is starting to snowball. You can see it in the Twitter scroll there on the right, and in Twitter searches for #VRM. Gaining velocity lately is personal data. To look down that vector, I’ll connect several links. The first is Show Us the Data. (It’s Ours, After All), by Richard H. Thaler in the New [Read More →]
Patient-driven health care
April 22, 2011 — Doc SearlsVRM has been a cause in health care far longer than the term Vendor Relationship Management has been around. (For ProjectVRM, that’s been since late ’06.) And, as a category within VRM, health care could not be larger, more personal, or more contentious. Just yesterday Paul Krugman posted a column titled Patients are not consumers. Can’t [Read More →]
VRM vertical: real estate
August 25, 2010 — Doc SearlsBill Wendell of Real Estate Cafe poses a good Idea Starter question: What if homebuyers and sellers managed their own data? Sez Bill, Here are ten of our favorites ideas about how to retool the real estate industry with VRM. What are yours? He actually provides more than ten. Here’s a sample: 5. Buyers will [Read More →]
Beyond Brainwash
May 6, 2010 — Doc SearlsRecently I learned about a good idea that had been killed by a marketing meeting. This prompted from me an email venting my frustration. Here’s what I wrote: Marketing is bullshitting — especially to itself. It’s poisoned by the fecal brainwash it’s been gargling for the duration. It sees nothing more than what it wants, [Read More →]
Being a platform for your own health
April 29, 2010 — Doc SearlsIn “Gimme my damn data!” The stage is being set to enable patient-driven disruptive innovation, Vince Kuraitis says, We assert that to disrupt within a non-working system is to bark up a pointless tree: even if you win, you haven’t altered what matters. Business planners and policy people who do this will miss the mark. [Read More →]
Wanted: User-usable data
March 22, 2010 — Doc SearlsFor years makers of many kinds of goods and services have provided means for them to monitor how things are going. Now they need to include us in on the action, for the simple reason that we can do it better than they can. That’s the point of Driving by the Numbers, Robin Chase‘s recent [Read More →]
VRM on the CRM radar
March 17, 2010 — Doc SearlsFrom the last paragraph the latest post by Lauren McKay in the CRM Magazine Blog: “Stay tuned for the May issue of CRM, which will focus on vendor relationship management (VRM). You’ll hear about tools (such as mobile coupons) that provide customers with both independence from vendors and better ways of engaging with vendors. It’s [Read More →]
#vrm on twitter- @PurpleCar that's the tenant of everything I do. #vrm
- Are there any best practices for vendors when it comes to managing cut/paste boilerplate for RFPs? #ecm #vrm #ensw #gartner #forrester #aiim
- New blog post about user-defined choice architectures: Nudge Yourself http://t.co/V7c0d6DWU6 #webscience #vrm #nudge
- Onecub ouvre enfin sa Béta au public : http://t.co/YQQegHzZ1u Inscrivez-vous vite! #email #VRM
- RT @kaplandaniel: RT @dsearls: For personal data, use value beats sale value: http://t.co/2ZlrR1WzUD #VRM HT @brisbourne @Privowny, @MydexC…