Imagine that Customer Commons had been created a year ago. To guide that imagining, here is the copy that matters from the placeholder page: Customer Commons is about us. We are a community of customers. We are funded only by customers. We serve the interests and aspirations of customers. We are the 100% Customer Commons [Read More →]
Customers are personal, cont’d
January 17, 2012 — Doc SearlsThere are so many excellent comments and questions following my last post, Consumers are social, Customers are personal, that I decided it would make more sense to address them in a new post than in comments under that one. So here goes. Joshua Marsh, the CEO of Conversocial, writes, I’m interested in your comment that [Read More →]
Occupying the Internet
January 2, 2012 — Doc SearlsAs he so often does, Dave Winer nails it, this time with The Un-Internet. Some pull-quotes: At issue is this: Control. For whatever reason, the people who run the tech companies want it. But eventually the users take it. Either the companies learn how to take the lead from their users, or they will be [Read More →]
GoDaddy VRooMed?
December 23, 2011 — Doc SearlsGoDaddy CEO Warren Adelman says “We listened to our customers. GoDaddy no longer supports SOPA.” (Here’s the GoDaddy blog post.) Lauren Weinstein says that’s not the same as opposing SOPA: “they’re the same ethically vacuous firm as always, with their public facade changing like a chameleon, blowing in the wind of Internet public opinion.” I still [Read More →]
A visit to the advertising echo chamber
September 11, 2011 — Doc SearlsTwo days ago, eMarketer Digital Intelligence ran a post titled Age, Gender Affect Whether Consumers Will ‘Like’ an Ad. Here are the first few paragraphs: Older consumers are more likely to click on a Facebook ad, while younger consumers, who are more comfortable with interacting with brands on Facebook, are more likely to click “like.” This information can [Read More →]
Agency
July 27, 2011 — Doc SearlsAgency, by its original meaning, is the ability to act independently, and with one’s own will. It derives from the Latin agere, which means to do. More recently it has come to mean a person or company acting on our behalf: an agent. A fiduciary is a step beyond: one we hold in trust, either ethically [Read More →]
Working for you
July 27, 2011 — Doc SearlsAs more native VRM tools come into the hands of individuals, what happens to the whole supply chain? Or, put another way, what happens to supply in general when there are more and better ways of expressing demand? I was talking a couple days ago about that with Michael Stolarczyk, one of the world’s leading [Read More →]
Link roundup
July 25, 2011 — Doc SearlsThe hot edge of VRM right now is in South Africa, where TrustFabric (@TrustFabric, also mention ed in the prior post) is answering that country’s approach to personal privacy concerns with TrustFabric Connect. Let’s help them out. Note also that they’re helping the rest of us by making their code free (GPL v2) and therefore also open source. Also [Read More →]
#vrm on twitter- @goonth @GregoryJRader @dsearls Telco 2.0 and captive/hostage customers, via @GrahamHill http://t.co/q4adNYHq is why I want #VRM apps
- @goonth you mean to meet in Google Hangout on #VRM #thickvalue with @nigelcameron @dsearls @gregoryjrader whoelse?
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron