The Mine! Project at BarCamp Antwerp

The Mine! Project is closer to my personal ambitions for VRM — developing base-level open source tools that give individuals both independence and constructive means for engaging with others in the world — than any other project I know. It’s also living proof that a user can get geeks to do what she or . . .

Event horizons

Photo galleries from the VRM West Coast Workshop and VRooM Boston 2009 are up. Tim Hwang has an excellent follow up (Geek Insurance! — go read it) to the Getting Personal With Data panel, which turned (as we had intended) into a round-table discussion involving everybody in the room (including Adriana Lukas, via live video [Read More →]

Hot Fodder for next week’s VRM Workshop

A few weeks ago I was interviewed by Neil Davey of MyCustomer.com, a major voice in the CRM (Customer Relationship Management) field. The results are up at Doc Searls: Customers will use ID data to force CRM change. Much of what Neil sources for that piece come from my new chapter (“Markets are Relationships”) in [Read More →]

Loose links

Lots of VRM Hub action. Here’s the page for the one coming up on 30 March. Be sure not to miss the related VRM Labs. Here’s a review there of chi.mp.  VRM Hub last night and this post by Graham Sadd both report on the latest. So does Jake at omelette.es. Nic Brisbourne sources Joe [Read More →]

The VRM Path

Adriana Lukas has posted A VRM Journey, a long and substantial manifesto. Highly recommended reading. Much tweeted-about too. It comes at a time when there is a bit of debate about VRM, started by Graham Hill at CustomerThink. I responded here. Graham came back with this. Iain Henderson, Alan Mitchell and I all responded in [Read More →]

VRM is personal

“Social” is a bubble. Trust me on this. I urge all consultants on “social ______” (fill in the blank) to make hay while the sun shines. Even as the current depression deepens, lots of companies are starting to realize that this “social” thing is hot stuff and they need to get hip to Twitter and [Read More →]