Tech Support Absurdity # 5,672,083

April 25, 2009 — Doc Searls

From one of four nearly fruitless chats with Charter‘s Internet service tech support this morning: Step 1: Unplug the power cord on the back of the cable modem. It is usually small, black and round. All the lights on the modem will disappear when you pull it out. Step 2: Wait 30 to 60 seconds. [Read More →]

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