Rao Aswath, a technologist and telecom industry veteran of long standing, has been working on EnThinnai, which he describes as a VRM tool and more. He runs down a list of VRM principles (in some detail), and concludes, It is apparent that EnThinnai meets almost all of the principles set forward for VRM. The way EnThinnai [Read More →]
Managing relationships, not each other
May 24, 2010 — Doc SearlsDuring the Industrial Age, the power asymmetry between vendor and customer got so steep that vendors got to talking about customers as if the latter were cattle or slaves. Customers became “targets” that vendors “captured,” “acquired,” “locked in” and “managed.” As the Information Age dawned, however, customers gradually became more independent. So, midway into the [Read More →]
Portable Contacts API and VRM
October 28, 2008 — Doc SearlsThe Portable Contacts API looks to me like it could (and maybe should) be one of the open source building blocks for VRM. Read this piece by David Recordon, and watch this video. If you love energetic hack-a-thons (and you should; much of the code we all use was born in these fecund environments), there’s [Read More →]
#vrm on twitter- @gammydodger Monetization is a side issue. Our data has infinitely more use value than sale value, imho. #vrm
- RT @stefangalissie: A #Datamining love story. When #CRM & recommender systems are no longer relevant, the #VRM begins http://t.co/eZCV4HR6kD
- RT @rmchase Time to start a People's Terms of Service? http://t.co/OWG9KmTetu @AriMelber @timoreilly #VRM (@CustomerCommons is doing that)
- Zo, de #LevelLog verpakking is ook gereed. Inkt is zelfs nog nat. #wannahave #VRM http://t.co/nlC0LX4Qj2 http://t.co/XNqu5lslcI
- [1st article on my new blog "Counter-Modulation"] what is P2P resources management http://t.co/QBAPgI6sLm #personalclouds #VRM #ouishare