VRM + CRM

We’ve reached the point where VRM and CRM developers are ready to talk. There is a lot of CRM-facing development going on in the VRM community. A number of both commercial and non-commercial projects on this list are involved, and some are far enough downstream that folks in both communities need to show what they’re [Read More →]

What’s completely screwed about this picture

So I got an email today from Forbes, with the subject “You are Important to Us”. It says this: Dear Subscriber: Forbes values you as a customer and your opinions are very important to us.  We are conducting a study and would like to include your opinions. The survey will take about 10 minutes to [Read More →]

VRM in 2009

This blog is #19 and Chris Carfi’s Social Customer Manifesto is #7 on Chris Bucholtz’s Best CRM Blogs of 2008, at Inside CRM. About this blog, Chris wrote, The bumpy economy has perhaps been unkind to forward-looking philosophies like vendor relationship management, but that has not curtailed Searls’ explorations of what will be when the [Read More →]