VRMspotting

Graham Sadd (@grahamsadd) in VRM Trust Matters: MyCustomer.com publishes the second half of Doc Searls predictions and emerging forms of VRM but I couldn’t resist adding a few to his list. As a long term advocate of VRM (or SRM as I used to call it back in the last century) I fully agree with [Read More →]

Who in CRM 2.0 will help VRM 0.1?

I like following Paul Greenberg’s blog, which focuses on what he calls CRM 2.0. He’s hip to VRM, calls it a “labor movement for customers”, and kindly lists it as one of the developments to watch (or places to watch for developments) in 2009. Here he ists CRM companies to watch for in 2009. Before [Read More →]