During the Industrial Age, the power asymmetry between vendor and customer got so steep that vendors got to talking about customers as if the latter were cattle or slaves. Customers became “targets” that vendors “captured,” “acquired,” “locked in” and “managed.” As the Information Age dawned, however, customers gradually became more independent. So, midway into the [Read More →]
Off base but still kinda relevant
June 6, 2009 — Doc SearlsI suppose you’ve succeeded when people start making fun of what you’re up to. That might be what’s going on with The Vendor-Client Relationship, a YouTube video I found via markfonteijn. In this video the clients — diners at a restaurant, a customer at a hairdresser — bargain over costs. I suppose this is to [Read More →]
Relationship in markets
November 30, 2008 — Doc SearlsBack after The Cluetrain Manifesto came out — first as a website (March, 1999) and then as a book (January 2000) — some of the best feedback came from people in what people used to call the Third World (that was before the first two merged into one, and a bunch of countries in the [Read More →]
#vrm on twitter- @pandemia ehilà il sabato ci sarò, troppo interessante tra #personalopendata #vrm finalmente se ne parla anche in Italia .) #opendataitaly
- Je connais trop bien l'histoire #vrm
- #vrm in the making with a service dominant mindset: "Personal data warehouse for the HAT" http://t.co/HdnSwhVMca
- Personal Data can be monetized, believe me, I've tried… but is that really going to happen? http://t.co/mKY2g4xxXr #VRM #PersonalData
- RT @corkewallis: Intel Fuels a Rebellion around Your Data http://t.co/e0ysQmwKgv >@TechReview #vrm