Loose links

Lots of VRM Hub action. Here’s the page for the one coming up on 30 March. Be sure not to miss the related VRM Labs. Here’s a review there of chi.mp.  VRM Hub last night and this post by Graham Sadd both report on the latest. So does Jake at omelette.es. Nic Brisbourne sources Joe [Read More →]

Can we fix travel?

Two parts to my theory here. One is that the airline business is sucky for reasons the airlines can’t fix by themselves. The other is that only customers can fix it for them. The reason airlines are sucky is that they treat customers as cargo rather than as human beings. Of course they don’t think [Read More →]