Call center hell
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FiOS is in my street. Can I have some?
[4 December: I got a call from Verizon and an answer. For that, skip down to *here.] We have a new apartment in Manhattan. Washington Heights. Verizon FiOS is here. FiOS trucks roam the streets. They set up little tables in front of apartments where FiOS is now available, to sign customers up. My wife… Continue reading
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An Experience in Confusopoly
At home in Santa Barbara we get our TV from Dish Network. We’ve been customers of Dish since it was Echostar, back in the mid-90s. We’ve had dishes on five different houses over those years. Since we tend to do a lot of our living elsewhere, much of our watching (what little we do, actually)… Continue reading
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Yes, please meet the Chief Executive Customer
Looks like IBM and I are in agreement. Last week the first image you saw at IBM’s site (at least here in the U.S.) was a larger version of the one on the left, with the headline “Meet the new Chief Executive Customer. That’s who’s driving the new science of marketing.”* At the “learn more”… Continue reading
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The Business Movie
Went to see The Social Network last night, and thought it was terrific. Even though most of the scenes set at Harvard and Silicon Valley were shot elsewhere, the versimilitude was high. And,while it was strange to see the recent past treated as history, the story actually works, and carries truth, even if it doesn’t… Continue reading
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Keeping relationship humanized
Ten years ago this month, on the morning after I gave this speech in Lucerne, my wife and I were walking through the restaurant at our hotel across the lake when a friendly American gentleman having breakfast buttonholed me to say he liked what I said in my talk. I thanked him and asked if… Continue reading
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Matterings of Perspective
CRM & VRM, Figure & Ground is a long piece I put up today over at the ProjectVRM blog. It expands on Antagonyms, Social Circles and Chattering about VRM, an excellent post by Cliff Gerrish on his Echovar blog. Both frame in hopeful terms the prospects for CRM and VRM finding common ground. Continue reading
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Let me re-repeat
[Note: Jump to the bottom first, to see how this went… and may keep going.] So I called SuperShuttle to book a ride to the airport in Denver. The first thing the robot voice said was that I could also book this on the Web. So I thought, cool, I’ll do that. It’ll probably go… Continue reading
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The Ultimate Alignment
In Align the interests of: 1. Users and 2. Investors., Dave make a radical yet sensible case for users becoming investors. It’s very consistent with what we’re learning from Scoble plus FriendFeed turning into Friendfeed minus Scoble, which Dave wrote about in Scoble, your blog still loves you, and to which I added a comment… Continue reading
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What’s 10,241,704.22kb between ex-friends?
[Later, on 1 October 2009… This matter has been resolved. The charge for going over has been dropped, the service restored and good will along with it. Thanks to both @sprintcares and the chat person at My Sprint.] So I just got a “courtesy call” from Sprint, a company I’ve been talking up for a… Continue reading
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Cox Tech Hell, Day 21
I’ve left two messages with the very nice senior tech guy who came out on Monday and confirmed the problem without solving it. Another guy came yesterday when the problem wasn’t happening, and gave me the number of the senior guy to call. Anyway, no response so far. Meanwhile, the usual: hjigh ping times and… Continue reading
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Tech hell, cont’d
The idea was to take some down time in Santa Barbara and get work done in my own nice office, with my nice comfortable chair, surrounded by space and time, with soft sea breezes blowing through. Instead it’s been tech crash city since I got here last Thursday. (Except for getting out to the Live… Continue reading