your kind of lawyer?
Evan Schaeffer at Notes from the (Legal) Underground shoots our Southwest-Airlines-as-law-firm metaphor out of the skies this morning (see yesterday’s post). He doesn’t think law firm clients would be “accepting of the warm-and-fuzzy-advocate” suggested by the successful airline’s approach to doing business. They would instead choose the air force image. I’m not at all sure that clients would prefer military-style discipline, cost-overruns, and collateral damage over a firm that gets the job done economically but enthusiastically, with morale high and customer satisfaction the first priority.
- On a more serious note, I checked out Evan’s Personal Injury FAQ page and made a discovery that clients should not be at all happy about — although S&L “will not take your case unless we think it has a good chance of success,” it “typically” charges a 33.3% fee, with 40% taken for “more complex kinds of cases.” The spoils of victory are indeed great for the swashbuckling esquire — and, when a standard contingency fee is used, not related to the risk incurred by the lawyers. I wish all personal injury clients got to read this or this before signing their contingency fee agreements. It may not be entertaining reading, but it is educational.