Quote of the Day: There is no way to build a mirror world without a network of decentralized cooperating agents. – Phil Windley

My keynote talk at KuppingerCole‘s EIC conference in May. (Registration required.)

American Customer Satisfaction Index

Google’s Loon Project Puts Balloon Technology in Spotlight: Future stratospheric systems could change how the world goes online, by Brian Handwerk in National Geographic.

Gartner trends for 2013. Lots of VRooMy and Personal Cloud related stuff in there.

Why the FISA Court Is Not What It Used To Be, by Nina Totenberg on NPR.

Bank robbery suspect wants NSA phone records for his defense, by Paula McMahon in the Sun Sentinel

The influence of spies has become too much. It’s time politicians said no, by John le Carré in The Guardian

I fear the chilling effect of NSA surveillance on the open internet, by Jeff Jarvis in The Guardian

Why The Tech Industry Should Be Furious About NSA’s Over Surveillance, in TechDirt. Also Rep. Grayson: Let Me Tell The NSA: There Is No Threat To Our Nation When I Call My Mother and Former NSA Whistleblower Bill Binney: The NSA Is Making Itself Dysfunctional With Too Much Data.

Biden in 2006 schools Obama in 2013 over NSA spying program, by the EFF.

President Obama orders government spectrum to be opened for wireless broadband, by Carl Franzen in The Verge

The Internet’s Fractured Foundations, by Martin Geddes.

The NSA Versus the Global Internet: How Online Surveillance Could Impact Internet Governance, by Allan Friedman of Brookings

Edward Snowden Q&A with readers at The Guardian. An amazing and historic moment happening, right now.

Surveillance blowback, by Bruce Schneier

Body scanner ruling could squelch NSA domestic spying: Electronic Privacy Information Center organizes request by leading technologists to halt National Security Agency’s domestic surveillance. They’re trying a novel argument from a 2011 lawsuit. By Declan McCullagh

New Zealand weather radar. Watching this currently, in fear or hope for snow in Queenstown later this week.

Internet interruption, in XKCD. Roll over the fourth frame.

The Two Centers of Unaccountable Power in America, and Their Consequences, by Robert Reich

“Let it be Done” An Alternative Narrative for Building what America Needs, by Devin Smith in New Economic Perspectives.

An NSA big graph experiment (.pdf), by Paul Burkhardt, Chris Waring, U.S. National Security Agency

Moyers & Company: Big Brother’s Prying Eyes. Bill interviews Larry Lessig.

Police are now using driver’s license photos in the US to identify suspects in criminal cases, by Nick Summers in The Next Web

Google’s Internet balloons, in Wired.

NYT Introspects on Snowden, by Dave Winer. Also by Dave: The Quiet War in Tech.

NPR on the NSA’s giant data farm.

E-Commerce’s Future Is in Creating ‘Swift Guanxi,’ or Personal and Social Rapport, in Science Daily. Good one, especially for providing VRM context. It begins,

Despite the reputation of online marketplaces being distant and impersonal, through social technologies such as instant messaging, they can create the sense of personal and social relationships between buyers and sellers, termed “swift guanxi” in China, to facilitate loyalty, interactivity and repeat transactions, according to new research by Temple University Fox School of Business Professor Paul A. Pavlou.

Three researchers — in addition to Pavlou, Tilburg University’s Carol Xiaojuan Ou and Robert M. Davison of the City University of Hong Kong — studied data from TaoBao, China’s leading online marketplace, to examine the efficacy of using computer-mediated-communication (CMC) technology to build guanxi and turn impersonal one-time shoppers into loyal and committed long-term customers through personal rapport.

Guanxi is a Chinese concept “broadly defined as a close and pervasive interpersonal relationship” and “based on high-quality social interactions and the reciprocal exchange of mutual benefits,” Ou, Pavlou and Davison wrote.

The Collaborative Economy. A report by Altimiter.

Bummed to hear both Doc Rivers and Kevin Garnett may be traded to the Clippers. Shit, maybe Paul Pierce too.

Weather sucks right now here in New Zealand. Oh well. I’ll be working indoors anyway.

Where TIME Lost the Plot on Snowden and Spying

Guardian pieces

There’s more than one tech, by Dave Winer

… and now I’m off to .nz & .au, where it’s already tomorrow.

Apple beefs up privacy protections in iOS 7. Here’s one reason: iOS 7 users aren’t just consumers; they are customers — of Apple. And, with its finger on the pulse of the market, Apple knows that customers don’t like being tracked like animals. (Note: I’m no fan of silos, and Apple has one here. But still, this move by Apple is worth noting because it’s in alignment with the human beings using their products, and not with the marketing world. You can’t abuse customers the way you can abuse mere consumers.)

The Trajectory of Television—starting with a big history of the small screen: From surrogate storyteller to high-def streaming infotainment, TV has come a long way, by Lee Hutchison in Ars Technica

How accurate are fitness monitors? by Gretchen Reynolds in the New York Times. …the lesson at the moment for anyone who owns an accelerometer is that the device’s measurements are likely to be imperfect.

Sweden’s data protection Authority bans Google cloud services over privacy concerns, by Simon Davies in The Privacy Surgeon

Court finds NSA surveillance unconstitutional. Administration’s response: keep the ruling secret and carry on, in 57un, an Anonymous site.

Merkley waves Verizon phone, demands NSA chief share grounds for seizing data, by Justin Sink in The Hill.

Not Just the NSA: Politicians Are Data Mining the American Electorate, by John Nicholsin The Nation

TV B-Gone

Top secret clearance holders so numerous they include ‘packers/craters’, by Max Fisher in the Washington Post.

Did Obama just destroy the U.S. Internet industry? by David Kirkpatrick in Techonomy. In a word, no. In two words, it’s complicated. For example, the Patriot Act salted the common ground between the U.S. and the rest of the world, starting a decade ago.

SCOTUS plays Solomon on gene patents, by John Wilbanks.

The five stages of living in a national surveillance state, by Tom Tomorrow

Federal Communications Bar Association (FCBA) Panel on the FCC Incentive Auction Proceeding at T-Mobile NYC on June 5 2013. Via the ISOC-NY list, which says, This was a highly informative event on the Government’s scheme to transfer spectrum from television to wireless communication networks. The panel included, as well as reps from those industries,  a consumer advocate and a financial analyst.

This abuse of the Patriot Act must end: President Obama falsely claims Congress authorised all NSA surveillance. In fact, our law was designed to protect liberties, by Jim Sensenbrenner in The Guardian. Sensenbrenner is a Republican congressman and former Chairman of the House Judiciary Committee, and says in this piece, The administration claims authority to sift through details of our private lives because the Patriot Act says that it can. I disagree. I authored the Patriot Act, and this is an abuse of that law.

Free customers are more valuable than captive ones, in HBR

Big tech firms urge openness on NSA probes, by Craig Timberg and Cecilia Kang Washington Post, in the St. Louis Post-Dispatch

National Security FISA Secrecy: Hiding from the American People, by Lauren Weinstein.

Maybe this is why the feds are spying on people. A bit paranoid, methinks, but sometimes the paranoids are right. Another one.

Persona and surveillance, by Ben Adida at the Identity at Mozilla blog. Well put. Hands off to StopWatchingUs.

DroneNet pizza delivery, by John Robb.

The Secret War, by James Bamford in Wired

More Intrusive Than Eavesdropping? NSA Collection of Metadata Hands Gov’t Sweeping Personal Info, on Democracy Now

FISC Orders on Illegal Government Sureveillance, by the EFF

To the internet giants, you’re not a customer. You’re just another user. — Yahoo, Microsoft, Google et al don’t really offer ‘free’ email and it’s naive to expect any form of customer service from them, by John Naughton in The Guardian

Monster gas cloud could unveil Milky Way’s black-hole hub, in Physics World.

Exclusive Testimony on Unlocking: Beware Cellphone Companies’ ‘Red Herring’ by Derek Khanna in Wired.

Don’t treat consumers like criminals, by Ajit V. Pai in the New York Times.

Using metadata to find Paul Revere, by Kieran Healy

I favor the Pats bringing in Tim Tebow, at the WBZ poll.

Asked @AppleSupport about why its reservation system for stores seemed not to be working. Needed to make an appointment for a crashy laptop. (Finally got through.) Meanwhile, interesting that both @AppleSupport and @TheAppleInc seem to be kinda thin on Twitter.

Senators: NSA Phone Sweeping has been going on since 2007, by Alexander Bolton in The Hill

Why PRISM kills the cloud, by Jonny Evans in Computerworld.

Setting the record straight, by Ron Bell, General Counsel, Yahoo!

Analyzing Yahoo’s PRISM non-denial, by Chris Saghoian.

Majority Views NSA Phone Tracking as Acceptable Anti-terror Tactic: Public Says Investigate Terrorism, Even If It Intrudes on Privacy, in Pew Research Center for People and the Press. Yes, but the majority doesn’t publish or dissent.

Spy agencies have turned our digital lives inside out. We need to watch them, by Ronald Deibert in The Globe and Mail.

Where in the world is Edward Snowden?, by Connor Simpson in Atlantic Wire.

Lee Clow on advertising then and now, by Rupal Parekh in AdAge. (Lee was a legend at Chiat|Day, back in the decade. One of the heroes of the business.

FLAC Gets First Update in 6 Years, in Slashdot.

Another Government Data Broker Inquiry Is Underway: Study Comes Amid Escalating Data Collection Scandal, by Kate Kaye in AdAge

Beware trading privacy for convenience, by Ray Wang in HBR

Several years ago, during a session at Harvard Law School led by a small group of Google executives, I asked one of those executives about his company’s strategy behind starting services in categories where there was no obvious direct business benefit. The answer that came back fascinated me. It was, “We look for second and third order effects.” (Earlier JP Rangaswami and I came up with another term for that: “because effects.” That is, you make money because of something rather than with it.) I hadn’t thought about it until now, but I believe Google’s ability to monitor online activities by individuals on a massive scale serves as a model for governments to do the same.

I bring this up not because I believe Google models government surveillance (even though, without intending to, it does), but because I believe surveillance by governments inevitably causes second and third order effects. The least of those is to chill personal expression. The greatest of those is terror.

The more I think about those effects, the more Hannah Arendt comes to mind. Arendt studied totalitarianism in depth, and its use of terror as a technique for state control of citizens.

I read and re-read Arendt’s The Origins of Totalitarianism when I was in college, in the late 1960s. That was a time of revolt in the U.S. (most notably against institutionalized racism and the Vietnam war), and both of Arendt’s totalitarian state examples — Hitler’s Germany and Stalin’s Soviet Union — operated in recent memory, and still served as models. While I don’t believe we are headed to a totalitarian end in the U.S., I do believe the current news suggests a vector of policy and action ratcheting gradually in that direction.

So I encourage revisiting what Arendt said about the paralyzing unease that state monitoring of personal communication induces in a population.

While the feds may be looking for the needles of bad actors and actions in the haystack of all people and their communications, knowing that all of us are subject to suspicion is bound to make us think more than twice, as for example I am right now, about using the terms “terror” and “terrorism” in something I publish online.

Here are some links I’m accumulating on the topic of PRISM and other forms of government surveillance here in the U.S.:

The Buccaneer® – The 3D Printer that Everyone can use! gets nearly 8x the $100k it asked for on Kickstarter

When digital marketing gets too creepy, by Michael Schrage in HBR

Why Google Reader died and why mobile and social news is replacing it, by Michael Mayday in iTechNews. It’s about RSS and Digg, actually.

Big Data! No Signal!, by T.Rob. Explains VRM vs. Big Data this way:

  • So to me, VRM is equivalent to giving up calculating your gas mileage using log books and receipts and instead using tools that measure the desired number directly, in real time, using much better quality source data. In data terms it is about providing vastly stronger signal, greatly reduced noise, or both, thus enabling useful outcomes from sample sizes of as little as one person. Thanks to Personal Clouds, VRM breaks the privacy barrier to allow correlation across data categories that have traditionally been isolated silos, and this will usher in a new era of smart commerce on the consumer side of the economy. Vendors and merchants who respect their customers and have earned our trust can participate in that new data economy. Not by surreptitiously gathering up all our data and correlating it, but rather by supplying tools that run in personal clouds and that provide compelling functionality, an opt-in ability to feed some of that data back to you, and transparency about the whole arrangement. For that you get much better quality of data in near real time. For that you get Big Signal.

Ordering Pizza, a video by the ACLU

Price-gouging cable companies are our latter-day robber barons: Monopolistic cable providers make internet access an unaffordable luxury for tens of millions of Americans, by Heidi Moore in The Guardian.

A cool conference I’d like to attend, but probably won’t.

How to destroy the future: From the Cuban missile crisis to a fossil fuels frenzy, the US is intent on winning the race to disaster, by Noam Chomsky in The Guardian.

How Patent Trolls Are Undermining The Economy, by Andrea Peterson

Local Laundromat Employs Social Media Coordinator, in The Onion

Datapalooza Report on Data Economics and a Call for Reciprocity, by Adrian Gropper.

CMOs: Build Digital Relationships or Die, by James L. McQuivey in HBR.

Motomic stuff. Thinking of discovery via QR codes and squaretags here.

Privacy Self-Management and the Consent Dilemma, by Daniel Solove in SSRN

Half an Earth sandwich. Euan Semple had the other half, in Singapore.

Blogginess, by Tim Bray

Study shows how easy it is to determine someone’s identity with cell phone data, by Lisa Zyga in Phys.org

New ‘Sun-skirting’ comet could provide dazzling display in 2013, by Nancy Atkinson Phys.org

NSA Prism program taps in to user data of Apple, Google and others, by Glenn Greenwald and Ewen MacAskill in The Guardian

Wanna get depressed about writing, and much more? Try this: Are coders worth it? In today’s world, web developers have it all: money, perks, freedom, respect. But is there value in what we do?, by James Somers in Aeon.