Cox
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The Cox Cure
Had a nice long talk yesterday morning with Cox’s top tech guy here in Santa Barbara, and work continued on the poles and wires outside my house, according to a note left on my door by a field tech supervisor. The service has now been up, without failing (far as I know) since then. Most… Continue reading
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Cox Tech Hell, Day 21
I’ve left two messages with the very nice senior tech guy who came out on Monday and confirmed the problem without solving it. Another guy came yesterday when the problem wasn’t happening, and gave me the number of the senior guy to call. Anyway, no response so far. Meanwhile, the usual: hjigh ping times and… Continue reading
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Connectivity hell, Part III
To their credit, fixing my problem has become a higher priority with Cox. A senior guy came out today, confirmed the problem (intermittent high latencies and packet losses), made some changes that adjusted voltages at the modem, and found by tracing the coax from our house to the new pole behind it that the guys… Continue reading
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Life in Cox tech support hell
Major props to Cox for cranking up my speeds to 18Mb/s downstream and 4Mb/s upstream. That totally rocks. I’m getting that speed now. Here’s what Cox’s local diagnostic tool says: TCP/Web100 Network Diagnostic Tool v5.4.12 click START to begin Connected to: speedtest.sbcox.net — Using IPv4 address Checking for Middleboxes . . . . . .… Continue reading
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Tech hell, cont’d
The idea was to take some down time in Santa Barbara and get work done in my own nice office, with my nice comfortable chair, surrounded by space and time, with soft sea breezes blowing through. Instead it’s been tech crash city since I got here last Thursday. (Except for getting out to the Live… Continue reading
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This latency is caused by ____ ?
Starting a few days ago, nothing outside my house on the Net has been closer than about 300 miliseconds. Even UCSB.edu, which I can see from here, is usually no more than 30 ms away on a ping test. Here’s the latest: PING ucsb.edu (128.111.24.40): 56 data bytes 64 bytes from 128.111.24.40: icmp_seq=0 ttl=52 time=357.023… Continue reading
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Punching out of connectivity hell
For reasons I don’t have time to trouble-shoot, there is too much latency between my house and Cox, my Internet provider here in Santa Barbara. On top of that, re-setting my SMTP (outbound email) to smtp.west.cox.net, which has always worked in the past, doesn’t work this time. So mail isn’t going out. I don’t have… Continue reading
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Opening the paying field
When we went looking for an apartment here a couple years ago, we had two primary considerations in addition to the usual ones: walking distance from a Red Line subway stop, and fiber-based Internet access. The latter is easy to spot if you know what to look for, starting with too many wires on the… Continue reading