I’m listening and watching with fascination to Keith Scovell‘s Shopper Power videos. In these Keith describes progress being made in a VRM direction by retailers and their upstream suppliers, detailing efforts made by Starbucks, Hallmark, CVS, Tesco/Homeplus, Frito-Lay, Reese’s and other companies — all recognizing that customers’ range of control over interactions in retail environments [Read More →]
SOPA and Customer Commons
January 18, 2012 — Doc SearlsImagine that Customer Commons had been created a year ago. To guide that imagining, here is the copy that matters from the placeholder page: Customer Commons is about us. We are a community of customers. We are funded only by customers. We serve the interests and aspirations of customers. We are the 100% Customer Commons [Read More →]
Customers are personal, cont’d
January 17, 2012 — Doc SearlsThere are so many excellent comments and questions following my last post, Consumers are social, Customers are personal, that I decided it would make more sense to address them in a new post than in comments under that one. So here goes. Joshua Marsh, the CEO of Conversocial, writes, I’m interested in your comment that [Read More →]
GoDaddy VRooMed?
December 23, 2011 — Doc SearlsGoDaddy CEO Warren Adelman says “We listened to our customers. GoDaddy no longer supports SOPA.” (Here’s the GoDaddy blog post.) Lauren Weinstein says that’s not the same as opposing SOPA: “they’re the same ethically vacuous firm as always, with their public facade changing like a chameleon, blowing in the wind of Internet public opinion.” I still [Read More →]
Signs of progress
October 19, 2011 — Doc SearlsThe bottom line (literally) of this report on the Consumer Energy Summt in the UK is this piece of excellent news: …energy companies have agreed to give consumers access to their data in electronic format as part of the government Midata programme. Connect.me, a VRM company, gives us a way to construct “trust frameworks” among ourselves. They [Read More →]
Enough with browsers. We need cars now.
September 24, 2011 — Doc SearlsWhat we need, and don’t yet have: For independence on the Net and the Web, we need cars, pickup trucks, bikes and motorcycles. Not just shopping carts — which are what browsers have become. Personal vehicles give us independence. They let us drive and shop all over the place, coming and going as we please. [Read More →]
A loyalty card survey
August 8, 2011 — Doc SearlsI’m on record saying (at least some) surveys suck. I’ve softened a bit on that, in part because I now have two relatives working at SurveyMonkey. So today, when I found myself wondering how many loyalty cards people carry around, I thought, Hey, why not run a little survey on that? So I put one together, [Read More →]
Agency
July 27, 2011 — Doc SearlsAgency, by its original meaning, is the ability to act independently, and with one’s own will. It derives from the Latin agere, which means to do. More recently it has come to mean a person or company acting on our behalf: an agent. A fiduciary is a step beyond: one we hold in trust, either ethically [Read More →]
#vrm on twitter- soles ma falta una cosa per haber pasat un fin de mes que perfecte.. #vrm #sp #tevuic #28 #mnc ¡Buenisima nit!❤****
- RT @dsearls: What can people do with data that companies can't? http://t.co/l3lZvJVaHh #VRM #pclouds #data Yo @DaveWiner: 'twas written in …
- RT @dsearls: What can people do with data that companies can't? http://t.co/l3lZvJVaHh #VRM #pclouds #data Yo @DaveWiner: 'twas written in …
- RT @dsearls: What can people do with data that companies can't? http://t.co/rmgYInVtc2 #VRM #pclouds #data Yo @davewiner: 'twas written...
- @Steve_Holcombe @iC Yep. And I'm promoting it so the beef will be bred. Necessity and invention, please dance. #VRM