… customers are so empowered that they don’t feel especially empowered. The new normal is that we expect businesses to listen to us. The companies that don’t are now perceived as Dinosaurs. — David Weinberger, from the new Introduction to 10th Anniversary edition of The Cluetrain Manifesto.
That’s from the first of eight new chapters. Since a lot of people don’t seem to know that the new Cluetrain is a lot bigger and better than the original, I thought it would be cool to start quoting some of the new stuff.
1 comment
Comments feed for this article
Trackback link
http://blogs.law.harvard.edu/doc/2009/08/02/quotetrain-1/trackback/
August 2, 2009 at 12:57 pm
Pingback from Friends of Dave (friendsofdave) ’s status on Sunday, 02-Aug-09 16:57:16 UTC – Identi.ca